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Our promise to you

  • We will source the highest quality flowers available and buy them direct from growers in Holland.
  • Our trained florists will take the utmost care in conditioning, looking after, assembling and packaging your flowers so that they reach you in the best possible condition.
  • If you cut the stems and change the water every 2-3 days, we guarantee that your flowers will last at least 5 days.

We want you to be delighted with your flowers. If, for any reason, you are not entirely satisfied with any product purchased you should let us know as soon as possible.

If you are unhappy with the freshness of your flowers:

  • If you receive flowers that do not seem fresh, please email us at team@gardeniaoflondon.co.uk with photographs of the flowers you received.
  • If we agree that the flowers do not meet our high freshness standards, we will, at our sole discretion, offer you either a free replacement on our next available delivery date or a store credit.

If your flowers are damaged when they arrive:

  • Your flowers will be packed carefully to ensure they arrive as fresh and beautiful as when they left us. However, on a small number of occasions (and for reasons beyond our control) they may get damaged in transit. Should this occur to a level that you deem unacceptable, please email us at team@gardeniaoflondon.co.uk within 24 hours of receiving the flowers, attaching photographs of the flowers you received.
  • If we agree that your flowers have been damaged in transit, we will, at our sole discretion, offer you either a free replacement on our next available delivery date or a store credit.

Flower availability and substitution

All floral products are subject to availability. In the event of supply difficulties, or if the flowers we have received from our growers that are needed to make up your order do not meet our high quality standards, we reserve the right, at our absolute discretion, to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality.

Returns

Due to the perishable nature of flowers, we are unable to accept returns. We offer a store credit or replacement if your flowers are not delivered to an acceptable standard, as detailed above.

Delivery

Delivery slots:

If the product you have chosen was delivered late, we will refund the full cost of delivery of the affected order.

Local delivery:

When there is no answer at the delivery address, we will attempt to leave the delivery in a safe place or with a neighbour. In this case, we will leave a card to inform the intended recipient of the whereabouts of their delivery. Only as a last resort will we return the delivery to one of our branches.

Please ensure the delivery address is correct. Gardenia of London cannot be held responsible for missed deliveries due to an incorrect address.

Nationwide delivery:

If there is no answer at the delivery address, the courier will either leave the flowers somewhere safe or try to leave them with a neighbour. Please provide as much detail as possible in the ‘Delivery Notes’ box to enable us to make a successful delivery. Remember, however, that these are for guidance only and we cannot guarantee a successful delivery based on the notes you provide.

Only as a last resort will the flowers be returned to the courier’s depot, in which case a calling card will be left for the attention of the intended recipient.

Please ensure the delivery address is correct. Gardenia of London cannot be held responsible for missed deliveries due to an incorrect address.

Delivery to hospitals, universities and large businesses:

Please be aware that when delivering to hospitals, universities and large business premises, delivery to a named person may not be possible. We will always try to hand the delivery to the intended recipient directly, but often they are received by reception or post room staff. In this situation we would obtain a signature as proof of delivery.

Changing or cancelling an order

If you wish to cancel an order that has been placed, you may do so by requesting so in writing by email. The request should be received by us no later than two working days before the due delivery date of the goods purchased. Cancellation after this deadline will only be done at our discretion.

Any changes to your order (such as delivery address or gift message) must be made at least two working days prior to the requested delivery date to ensure that we have time to amend your order prior to dispatch. We cannot guarantee that we will be able to accept changes made to your order after that time.

During peak season (Valentine's Day and Mother's Day), we cannot guarantee to accept changes to orders within 72 hours of the intended delivery date.

Pricing policy

All prices quoted are inclusive of VAT and any other taxes. Delivery charges are extra and are listed appropriately.

If you have any questions or concerns about anything laid out here, please contact us.

Survey prize draw terms and conditions

  1. The promoter is Gardenia of London, whose registered office is at 10 High St, London SW19 5DX
  1. The competition is open to residents of the United Kingdom aged 18 years or over except employees of Gardenia of London and their close relatives and anyone otherwise connected with the organisation or judging of the competition.
  1. There is no entry fee and no purchase necessary to enter this competition.
  1. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  1. Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.
  1. Closing date for entry will be Thursday 26th March 2020. After this date the no further entries to the competition will be permitted.
  1. No responsibility can be accepted for entries not received for whatever reason.
  1. The rules of the competition and how to enter are as follows: Participants who complete the Gardenia Grocery Delivery survey at this link: https://www.quicksurveys.com/s/Qg7b9 and who submit their name and contact details as part of the survey will be entered into a draw to receive a bunch of flowers.
  2. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
  3. The prize is as follows: one bouquet of flowers of the Gardenia of London florist’s choice. The prize is as stated and no cash or other alternatives will be offered. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
  4. One winner will be picked at random on Friday 27th March 2020.
  5. The winner will be notified by email within 28 days of the closing date. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
  6. The promoter will notify the winner when and where the prize can be collected / is delivered.
  7. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
  8. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  9. The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
  10. Any personal data relating to the winner or any other entrants will be used solely in accordance with our Privacy Policy.
  11. The winner’s name will be available 28 days after closing date by emailing the following address: info@gardeniaoflondon.co.uk
  12. Entry into the competition will be deemed as acceptance of these terms and conditions.
  13. This promotion is in no way sponsored, endorsed or administered by, or associated with, Toluna Quicksurveys. You are providing your information to Gardenia of London and not to any other party.